Policies and Care
Shop Policy
Shipping
Orders can be expected to take 3 to 5 business days to ship from the purchase date. For local pick-up items will be ready the next day and you will be notified via email when order is ready for pick-up. Most items are made to order (except for artworks, those are all ready to ship).This will depend on the time of the year, the influx of orders to process and the type of product. Most of the art-work is already made, most of the jewelry pieces will be made-to-order. If you have any questions/inquires shoot me an email pauoterodesigns@gmail.com. When choosing your shipping option, we suggest you choose Priority Shipping to insure your order up to $100. I am not responsible for replacing lost orders, but I am happy to assist you in working with the Postal Service to locate them if this unfortunately occurs. Also when ordering artworks, make sure you select the right shipping method since most of these are bigger items.
Refunds/Returns
Once an order is place there is no cancellation. I don’t accept returns since every item in handmade to order unless the item gets damaged in transit or if it breaks. All of the items in my shop are made by me at my studio located in Kansas City, Missouri.
Privacy/Email Sign-up
I will only be using your email only if you opt to receive emails from me. Your information is private and will not be shared with anyone.
Care Guide
JEWELRY & OTHER ACCESSORIES
To keep your jewelry looking its best, give it a gentle wash with soap and water, then dry it with a soft cloth. For regular touch-ups, use a micro-fiber cloth to clean away any makeup or grease.
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Keep them dry: Don't let your jewelry get soaked in water from things like showers or water sports, as it might not be good for them.
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No humid hangouts: Don't leave your jewelry in humid or wet spots.
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Store with care: When you're not wearing your jewelry, put it on soft surfaces to avoid scratches and help it stay beautiful.
TUFTED OBJECTS
When you spot a bit of dust or dirt making itself at home on your piece, no need to worry. Just grab your trusty vacuum cleaner and give it a gentle once-over. It'll whisk those little intruders away in no time.Now, for those peskier stains that think they can stick around, you've got your secret weapon - a slightly damp cloth. With a tender wipe, you can bid farewell to those stubborn blemishes, leaving your treasure looking fresh and fabulous. Just remember, be gentle to keep your jewelry or art looking its best.
Get in touch!
Do you want a custom made artwork or custom jewelry? Feel free to Paulina via pauoterodesigns@gmail.com or by submitting a form on this page.
