Shipping

Orders can be expected to take 3 to 5 business days to ship from the purchase date. For local pick-up items will be ready the next day and you will be notified via email when order is ready for pick-up. Most items are made to order (except for artworks, those are all ready to ship).This will depend on the time of the year, the influx of orders to process and the type of product. Most of the art-work is already made, most of the jewelry pieces will be made-to-order. If you have any questions/inquires shoot me an email pauoterodesigns@gmail.com. When choosing your shipping option, we suggest you choose Priority Shipping to insure your order up to $100. I am not responsible for replacing lost orders, but I am happy to assist you in working with the Postal Service to locate them if this unfortunately occurs. Also when ordering artworks, make sure you select the right shipping method since most of these are bigger items.

Refunds/Returns

Once an order is place there is no cancellation. I don’t accept returns since every item in handmade to order unless the item gets damaged in transit or if it breaks. All of the items in my shop are made by me at my studio located in Kansas City, Missouri.

Privacy/Email Sign-up

I will only be using your email only if you opt to receive emails from me. Your information is private and will not be shared with anyone.

TERMS OF SERVICE

By consenting to Paulina Otero Design’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.

Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at pauoterodesigns@gmail.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions.

You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our Privacy Policy page to determine how we collect and use your personal information.